{"id":1476,"date":"2026-03-14T10:55:02","date_gmt":"2026-03-14T08:55:02","guid":{"rendered":"https:\/\/eland.md\/?page_id=1476"},"modified":"2026-03-14T10:55:02","modified_gmt":"2026-03-14T08:55:02","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/eland.md\/ru\/politica-de-retur\/","title":{"rendered":"Politica de retur"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Politica de retur \u0219i garan\u021bie<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>valabil\u0103 pentru comenzile plasate pe eland.md<\/strong><br><strong>Ultima actualizare: 2026<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Dreptul de retur<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform legisla\u021biei Republicii Moldova privind protec\u021bia consumatorilor \u0219i contractele la distan\u021b\u0103, clientul are dreptul s\u0103 solicite returul sau schimbul produsului \u00een termen de <strong>14 zile calendaristice<\/strong> de la primirea acestuia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returul poate fi solicitat dac\u0103 produsul nu corespunde din punct de vedere al formei, dimensiunii, modelului, culorii sau altor caracteristici.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Solicitarea de retur se transmite la:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong><a href=\"mailto:eland.shop.md@gmail.com\" data-type=\"mailto\" data-id=\"mailto:eland.shop.md@gmail.com\">eland.shop.md@gmail.com<\/a><\/strong><br>\ud83d\udcde <strong>+373 79 625 362<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Condi\u021bii pentru retur<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a putea fi acceptat, produsul trebuie s\u0103 \u00eendeplineasc\u0103 urm\u0103toarele condi\u021bii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>s\u0103 nu fi fost utilizat;<\/li>\n\n\n\n<li>s\u0103 nu prezinte deterior\u0103ri sau urme de uzur\u0103;<\/li>\n\n\n\n<li>s\u0103 fie returnat \u00een <strong>ambalajul original<\/strong>;<\/li>\n\n\n\n<li>s\u0103 includ\u0103 <strong>toate accesoriile \u0219i documentele<\/strong> primite la livrare;<\/li>\n\n\n\n<li>s\u0103 existe <strong>dovada achizi\u021biei<\/strong> (bon fiscal sau factur\u0103).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">ELAND \u00ee\u0219i rezerv\u0103 dreptul de a verifica produsul returnat \u00eenainte de aprobarea returului.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Produse care nu pot fi returnate<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform legisla\u021biei \u00een vigoare, anumite categorii de produse nu pot fi returnate sau schimbate, printre care:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>produse realizate la comand\u0103 sau personalizate;<\/li>\n\n\n\n<li>produse sigilate care au fost desigilate din motive de igien\u0103;<\/li>\n\n\n\n<li>produse v\u00e2ndute la metru sau t\u0103iate la comand\u0103;<\/li>\n\n\n\n<li>produse care, prin natura lor, nu pot fi returnate din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau igien\u0103;<\/li>\n\n\n\n<li>produse deteriorate ca urmare a utiliz\u0103rii necorespunz\u0103toare.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Lista complet\u0103 a bunurilor nealimentare care nu pot fi schimbate este prev\u0103zut\u0103 \u00een <strong>Hot\u0103r\u00e2rea Guvernului RM nr. 1465\/2003<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Procedura de retur<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru ini\u021bierea unui retur:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Trimite\u021bi o solicitare la <strong><a href=\"mailto:eland.shop.md@gmail.com\" data-type=\"mailto\" data-id=\"mailto:eland.shop.md@gmail.com\">eland.shop.md@gmail.com<\/a><\/strong> sau contacta\u021bi serviciul clien\u021bi.<\/li>\n\n\n\n<li>Ve\u021bi primi instruc\u021biunile privind trimiterea produsului.<\/li>\n\n\n\n<li>Produsul trebuie expediat \u00een termen de <strong>14 zile de la notificarea returului<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Costul transportului pentru retur este suportat de client, cu excep\u021bia situa\u021biilor \u00een care produsul prezint\u0103 defecte de fabrica\u021bie.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Rambursarea banilor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 recep\u021bionarea \u0219i verificarea produsului returnat, suma achitat\u0103 va fi rambursat\u0103 \u00een termen de <strong>maximum 14 zile<\/strong>, prin metoda de plat\u0103 utilizat\u0103 la achizi\u021bie sau prin alt\u0103 metod\u0103 convenit\u0103 cu clientul.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Produse defecte sau neconforme<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 produsul prezint\u0103 defecte sau nu corespunde specifica\u021biilor, clientul poate solicita:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>repararea produsului;<\/li>\n\n\n\n<li>\u00eenlocuirea produsului;<\/li>\n\n\n\n<li>reducerea pre\u021bului;<\/li>\n\n\n\n<li>rambursarea contravalorii produsului.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen anumite situa\u021bii poate fi necesar\u0103 verificarea produsului de c\u0103tre un centru de service autorizat.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Garan\u021bie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Produsele comercializate de ELAND beneficiaz\u0103 de garan\u021bie conform:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>certificatului de garan\u021bie emis de produc\u0103tor sau furnizor;<\/li>\n\n\n\n<li>legisla\u021biei \u00een vigoare privind protec\u021bia consumatorilor.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a beneficia de garan\u021bie, clientul trebuie s\u0103 prezinte documentul de achizi\u021bie \u0219i, dac\u0103 este cazul, certificatul de garan\u021bie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Garan\u021bia nu acoper\u0103 defectele cauzate de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>utilizare necorespunz\u0103toare;<\/li>\n\n\n\n<li>deterior\u0103ri mecanice;<\/li>\n\n\n\n<li>interven\u021bii neautorizate;<\/li>\n\n\n\n<li>nerespectarea instruc\u021biunilor produc\u0103torului.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru orice solicitare privind returul sau garan\u021bia, ne pute\u021bi contacta:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong><a href=\"mailto:eland.shop.md@gmail.com\" data-type=\"mailto\" data-id=\"mailto:eland.shop.md@gmail.com\">eland.shop.md@gmail.com<\/a><\/strong><br>\ud83d\udcde <strong><a href=\"tel:37379625362\">+373 79 625 362<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Program Call Center<\/strong><br>Luni \u2013 Vineri: 09:00 \u2013 18:00<br>S\u00e2mb\u0103t\u0103: 09:00 \u2013 13:00<br>Duminic\u0103: zi liber\u0103<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Politica de retur \u0219i garan\u021bie valabil\u0103 pentru comenzile plasate pe eland.mdUltima actualizare: 2026 1. Dreptul de retur Conform legisla\u021biei Republicii [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1476","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/pages\/1476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/comments?post=1476"}],"version-history":[{"count":1,"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/pages\/1476\/revisions"}],"predecessor-version":[{"id":1477,"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/pages\/1476\/revisions\/1477"}],"wp:attachment":[{"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/media?parent=1476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}