{"id":1474,"date":"2026-03-14T10:35:25","date_gmt":"2026-03-14T08:35:25","guid":{"rendered":"https:\/\/eland.md\/?page_id=1474"},"modified":"2026-03-14T10:35:26","modified_gmt":"2026-03-14T08:35:26","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/eland.md\/ru\/termeni-si-conditii\/","title":{"rendered":"Termeni \u0219i condi\u021bii"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Termeni \u0219i condi\u021bii<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>valabili pentru utilizarea site-ului eland.md<\/strong><br><strong>Ultima actualizare: 2026<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Informa\u021bii despre v\u00e2nz\u0103tor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Site-ul <strong><a href=\"https:\/\/eland.md\/ru\/\" data-type=\"link\" data-id=\"https:\/\/eland.md\/\">eland.md<\/a><\/strong> este de\u021binut \u0219i administrat de <strong>ELAND SHOP S.R.L.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Denumire:<\/strong> ELAND SHOP S.R.L.<br><strong>IDNO:<\/strong> 1026605000510<br><strong>Adresa juridic\u0103:<\/strong> MD-2002, bulevardul Decebal 6, etaj 4, mun. Chi\u0219in\u0103u, Republica Moldova<br><strong>Telefon:<\/strong> <a href=\"tel:37379625362\">+373 79 625 362<\/a><br><strong>Email:<\/strong> <a href=\"mailto:eland.shop.md@gmail.com\" data-type=\"mailto\" data-id=\"mailto:eland.shop.md@gmail.com\">eland.shop.md@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prin accesarea site-ului \u0219i\/sau plasarea unei comenzi, confirma\u021bi c\u0103 a\u021bi citit \u0219i acceptat prezen\u021bii Termeni \u0219i Condi\u021bii.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Defini\u021bii<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cuprinsul acestui document:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Site<\/strong> \u2013 platforma online disponibil\u0103 la adresa <strong><a href=\"https:\/\/eland.md\/ru\/\" data-type=\"link\" data-id=\"https:\/\/eland.md\/\">eland.md<\/a><\/strong><br><strong>V\u00e2nz\u0103tor \/ ELAND<\/strong> \u2013 ELAND SHOP S.R.L.<br><strong>Utilizator<\/strong> \u2013 orice persoan\u0103 care acceseaz\u0103 site-ul<br><strong>Client<\/strong> \u2013 orice persoan\u0103 care plaseaz\u0103 o comand\u0103<br><strong>Produs<\/strong> \u2013 orice bun comercializat prin intermediul site-ului<br><strong>Comand\u0103<\/strong> \u2013 solicitarea transmis\u0103 de client pentru achizi\u021bionarea unuia sau mai multor produse<br><strong>Contract<\/strong> \u2013 raportul contractual \u00eencheiat \u00eentre ELAND \u0219i client dup\u0103 confirmarea comenzii<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Utilizarea site-ului<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Site-ul are rolul de a prezenta produsele ELAND \u0219i de a permite plasarea comenzilor online.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ELAND \u00ee\u0219i rezerv\u0103 dreptul de a modifica, actualiza sau elimina con\u021binut, produse, pre\u021buri ori func\u021bionalit\u0103\u021bi ale site-ului, f\u0103r\u0103 notificare prealabil\u0103, pentru comenzile viitoare.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Produse \u0219i disponibilitate<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Produsele afi\u0219ate pe site au caracter informativ \u0219i comercial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depunem eforturi pentru ca informa\u021biile, imaginile, descrierile \u0219i pre\u021burile s\u0103 fie corecte. Totu\u0219i, pot exista erori tehnice, diferen\u021be de afi\u0219are sau situa\u021bii \u00een care stocul real difer\u0103 de cel afi\u0219at.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care un produs comandat nu mai este disponibil sau exist\u0103 o eroare evident\u0103 de pre\u021b ori descriere, clientul va fi informat \u00eenainte de finalizarea comenzii. Reguli speciale pentru comer\u021bul electronic \u0219i pentru protec\u021bia consumatorilor se aplic\u0103 \u0219i v\u00e2nz\u0103rilor online.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Plasarea \u0219i confirmarea comenzilor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Comenzile pot fi plasate direct pe site \u0219i, dup\u0103 caz, prin telefon sau email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Transmiterea unei comenzi nu \u00eenseamn\u0103 automat acceptarea ei final\u0103. Comanda este considerat\u0103 confirmat\u0103 dup\u0103 validarea acesteia de c\u0103tre ELAND, inclusiv verificarea disponibilit\u0103\u021bii produsului \u0219i a datelor de livrare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ELAND \u00ee\u0219i rezerv\u0103 dreptul de a refuza sau anula o comand\u0103 \u00een situa\u021bii justificate, cum ar fi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>date incomplete sau incorecte;<\/li>\n\n\n\n<li>imposibilitatea contact\u0103rii clientului;<\/li>\n\n\n\n<li>indisponibilitatea produsului;<\/li>\n\n\n\n<li>suspiciuni rezonabile de fraud\u0103 sau abuz;<\/li>\n\n\n\n<li>erori tehnice evidente.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Pre\u021buri \u0219i plat\u0103<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Toate pre\u021burile sunt afi\u0219ate \u00een <strong>MDL<\/strong>, dac\u0103 nu se men\u021bioneaz\u0103 altfel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pre\u021bul aplicabil este cel afi\u0219at la momentul plas\u0103rii comenzii, cu excep\u021bia erorilor evidente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen prezent, metodele de plat\u0103 disponibile sunt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>numerar la livrare<\/strong>;<\/li>\n\n\n\n<li><strong>card la livrare<\/strong>, \u00een func\u021bie de posibilit\u0103\u021bile curierului.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Livrare<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ELAND livreaz\u0103 <strong>doar pe teritoriul Republicii Moldova<\/strong>, prin parteneri de curierat precum:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nova Poshta<\/strong>;<\/li>\n\n\n\n<li><strong>Fan Courier<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Costul \u0219i condi\u021biile de livrare sunt afi\u0219ate sau comunicate \u00een procesul de comand\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Termenul de livrare poate varia \u00een func\u021bie de localitate, disponibilitatea produsului \u0219i programul curierului. ELAND nu r\u0103spunde pentru \u00eent\u00e2rzieri cauzate exclusiv de curier sau de alte \u00eemprejur\u0103ri independente de voin\u021ba sa, \u00eens\u0103 va depune eforturi rezonabile pentru informarea clientului.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Recep\u021bia produselor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La primirea produsului, clientul este \u00eencurajat s\u0103 verifice, \u00een m\u0103sura posibilului:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>integritatea coletului;<\/li>\n\n\n\n<li>conformitatea produsului cu comanda;<\/li>\n\n\n\n<li>eventualele deterior\u0103ri vizibile.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Orice neconformitate sau deteriorare vizibil\u0103 trebuie semnalat\u0103 c\u00e2t mai cur\u00e2nd c\u0103tre ELAND.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Retur \u0219i dreptul de retragere<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru contractele la distan\u021b\u0103, consumatorul beneficiaz\u0103 de drepturile prev\u0103zute de legisla\u021bia Republicii Moldova, inclusiv dreptul de retragere \u00een termen de 14 zile, \u00een condi\u021biile prev\u0103zute de lege. Totodat\u0103, pentru anumite produse nealimentare exist\u0103 reguli speciale \u0219i excep\u021bii privind \u00eenlocuirea sau returnarea.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru ELAND, regulile generale sunt urm\u0103toarele:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>solicitarea de retur se transmite la <strong><a href=\"mailto:eland.shop.md@gmail.com\" data-type=\"mailto\" data-id=\"mailto:eland.shop.md@gmail.com\">eland.shop.md@gmail.com<\/a><\/strong>;<\/li>\n\n\n\n<li>produsul trebuie returnat, de regul\u0103, \u00een aceea\u0219i stare \u00een care a fost livrat;<\/li>\n\n\n\n<li>anumite produse pot fi exceptate de la retur, conform legii;<\/li>\n\n\n\n<li>dac\u0103 produsul prezint\u0103 urme de utilizare excesiv\u0103, deterior\u0103ri sau lipsuri, suma rambursat\u0103 poate fi diminuat\u0103 ori returul poate fi refuzat, \u00een limitele legii.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Detaliile complete privind procedura de retur \u0219i garan\u021bie pot fi publicate \u00eentr-o pagin\u0103 separat\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Garan\u021bii \u0219i reclama\u021bii<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Produsele comercializate de ELAND beneficiaz\u0103, dup\u0103 caz, de garan\u021biile prev\u0103zute de lege \u0219i\/sau de garan\u021bia oferit\u0103 de produc\u0103tor sau furnizor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru orice reclama\u021bie privind neconformitatea sau garan\u021bia, clientul ne poate contacta la:<br><strong><a href=\"mailto:eland.shop.md@gmail.com\" data-type=\"mailto\" data-id=\"mailto:eland.shop.md@gmail.com\">eland.shop.md@gmail.com<\/a><\/strong><br><strong><a href=\"tel:37379625362\">+373 79 625 362<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Proprietate intelectual\u0103<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00centregul con\u021binut al site-ului eland.md, inclusiv textele, imaginile, logo-ul, elementele grafice \u0219i descrierile, apar\u021bine ELAND SHOP S.R.L. \u0219i\/sau partenerilor s\u0103i \u0219i este protejat de legisla\u021bia aplicabil\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Este interzis\u0103 copierea, distribuirea sau utilizarea acestui con\u021binut f\u0103r\u0103 acordul prealabil scris al titularului drepturilor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Date cu caracter personal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prelucrarea datelor cu caracter personal se realizeaz\u0103 conform <a href=\"https:\/\/eland.md\/ru\/privacy-policy\/\" data-type=\"link\" data-id=\"https:\/\/eland.md\/privacy-policy\/\"><strong>Politicii de Confiden\u021bialitate<\/strong> <\/a>publicate pe site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Autoritatea de supraveghere \u00een domeniul protec\u021biei datelor din Republica Moldova este <strong>Centrul Na\u021bional pentru Protec\u021bia Datelor cu Caracter Personal<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Limitarea r\u0103spunderii<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ELAND depune eforturi rezonabile pentru a men\u021bine site-ul func\u021bional \u0219i pentru a afi\u0219a informa\u021bii corecte \u0219i actualizate. Totu\u0219i, nu garant\u0103m c\u0103 site-ul va func\u021biona permanent f\u0103r\u0103 erori sau \u00eentreruperi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ELAND nu r\u0103spunde pentru prejudicii cauzate de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>utilizarea necorespunz\u0103toare a site-ului;<\/li>\n\n\n\n<li>imposibilitatea temporar\u0103 de accesare;<\/li>\n\n\n\n<li>erori tehnice independente de voin\u021ba sa;<\/li>\n\n\n\n<li>ac\u021biuni ale ter\u021bilor.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Aceast\u0103 clauz\u0103 se aplic\u0103 numai \u00een limitele permise de lege \u0219i nu afecteaz\u0103 drepturile legale ale consumatorilor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Legea aplicabil\u0103 \u0219i litigii<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prezen\u021bii Termeni \u0219i Condi\u021bii sunt guverna\u021bi de legisla\u021bia Republicii Moldova.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orice ne\u00een\u021belegere va fi solu\u021bionat\u0103 mai \u00eent\u00e2i pe cale amiabil\u0103. Dac\u0103 acest lucru nu este posibil, litigiile vor fi solu\u021bionate de instan\u021bele competente din Republica Moldova. Cadrul legal relevant pentru v\u00e2nz\u0103rile online include Legea privind comer\u021bul electronic \u0219i normele de protec\u021bie a consumatorilor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru \u00eentreb\u0103ri sau sesiz\u0103ri, ne pute\u021bi contacta la:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ELAND SHOP S.R.L.<\/strong><br><strong>Telefon:<\/strong> +373 79 625 362<br><strong>Email:<\/strong> <a href=\"mailto:eland.shop.md@gmail.com\" data-type=\"mailto\" data-id=\"mailto:eland.shop.md@gmail.com\">eland.shop.md@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Program Call Center:<\/strong><br>Luni \u2013 Vineri: 09:00 \u2013 18:00<br>S\u00e2mb\u0103t\u0103: 09:00 \u2013 13:00<br>Duminic\u0103: zi liber\u0103<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Termeni \u0219i condi\u021bii valabili pentru utilizarea site-ului eland.mdUltima actualizare: 2026 1. Informa\u021bii despre v\u00e2nz\u0103tor Site-ul eland.md este de\u021binut \u0219i administrat [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1474","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/pages\/1474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/comments?post=1474"}],"version-history":[{"count":1,"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/pages\/1474\/revisions"}],"predecessor-version":[{"id":1475,"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/pages\/1474\/revisions\/1475"}],"wp:attachment":[{"href":"https:\/\/eland.md\/ru\/wp-json\/wp\/v2\/media?parent=1474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}